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Shipping Policy

Thank you for choosing Grocerwa! We are committed to providing you with efficient and safe logistics services to ensure that you can receive your favorite products as soon as possible.
The following is our shipping policy, please read it carefully to understand our specific regulations on shipping.

1. Shipping Method
Under normal circumstances, we will process the order within 48 hours after receiving the order information and arrange logistics delivery within 3 days.
In order to provide a variety of logistics options, we currently support the following shipping methods:

DHL
FedEx
Other international logistics


2. Shipping Time
Standard shipping: Generally, the delivery time for standard shipping is 5 to 15 working days, depending on your geographical location and the selected logistics method.
Expedited shipping: If you need faster delivery, you can choose the expedited shipping option. The specific time and cost of expedited shipping will be displayed at checkout.



3. Shipping Cost
The shipping cost is charged according to the destination and the selected shipping method. The specific shipping cost will be displayed on the checkout page when you place an order. You can choose the most suitable shipping method according to your needs, but you need to pay for the shipping cost.



4. Shipping Range
We provide worldwide shipping services. No matter where you are, we will try our best to deliver the goods to you safely and quickly.



5. Packaging
To ensure the safety of the goods during transportation, we will use sturdy packaging materials to properly pack the goods. Please check whether the outer packaging is intact when signing for it. If there is any damage or abnormality, please contact us immediately.



6. Tracking Information
After your order is shipped, we will send you a link containing logistics tracking information by email. You can check the real-time shipping status of the package at any time through this link.



7. Signing and Acceptance
Signing for: Please carefully check whether the outer packaging is intact when signing for the package. If there is any damage or abnormality, please refuse to sign for it and contact us immediately.
Acceptance: After receiving the goods, please unpack and check whether the goods are intact as soon as possible. If there are any problems, please contact us within 30 days after receiving the goods, and we will handle it for you as soon as possible.


8. Customs Clearance
Tariffs: According to the laws and regulations of the destination country/region, imported goods may be subject to tariffs. The specific costs are borne by the recipient, and we are not responsible for paying any tariffs or import taxes.
Customs Clearance: We will provide the necessary customs clearance documents before shipment to ensure that your package can pass customs smoothly. In the event of customs clearance delays, we will do our best to assist in resolving them.


9. Special Circumstances
Address Change: If you need to change the delivery address, please contact us before the order is shipped. Once the order is shipped, we will not be able to change the address.
Force Majeure: We will not be responsible for any delays in transportation due to force majeure factors such as natural disasters, government actions, etc.


10. Contact Us
If you have any questions or suggestions about the shipping policy, please contact our customer service


11. Other Matters
Final Interpretation: The final interpretation of this shipping policy belongs to Grocerwa.
Policy Update: We reserve the right to update this shipping policy at any time. Any important changes will be notified to you through website announcements or direct notifications.
Thank you again for your trust and support for Grocerwa!